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Shipping

BOYS & GIRLS has partnered with several shipping companies to provide an enhanced domestic and international shopping experience for customers in more than 200 countries and territories. 

DID YOU KNOW WE OFFER FREE DELIVERY?

The shipping cost for delivery will automatically be deducted from your order when you spend over a certain amount. 

Within Cyprus (Domestic Deliveries) 

Collect from ACS Express Office 

FREE 

If you want to pick up your order at your own convenience, we can deliver to your nearest ACS Express office within Cyprus. Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays within the Republic of Cyprus. This usually takes 1 working day, and it is FREE. Please note that this option is available for Cyprus customers only.

Door to Door Domestic Delivery

€5.99 (FREE for orders over €149) 

We offer door-to-door ground shipping on domestic orders. This service is provided by ACS or Kronos Express Courier. Orders are shipped directly to your address. Orders within Cyprus are delivered in approximately 1 business day and this service is free of charge when you spend over €149. Please note that this option is available for Cyprus customers only. 

International Orders 

Orders Over €149 - FREE; 
Orders Under €149 - €14,99. 

As usual, it takes 3-5 business days for your parcel to be delivered to Europe and 5-14 business days for the rest of the world (Russian Federation as well).

All international packages are shipped via TNT Express and EMS Datapost Courier service on business days only – (M, T, W, Th, F). This does not include weekends and public holidays.

Please be aware that we do not ship to post office boxes (P.O.Box or etc.).

We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. 

Dispatch 

All orders are fulfilled by our warehouse within one or two business days from the date of your order confirmation. Our business days are Monday to Friday, excluding Cyprus public holidays. All orders received before 12pm (Cyprus Time) will be processed same day; any orders placed after 12pm (Cyprus time) will be processed on the following business day. Please allow additional processing time for orders placed during sale promotions and on or around Cyprus public holidays.

We try to send out your order confirmation email within moments of you placing an order. But things happen—if you do not receive an order confirmation email within 24 hours of placing your order, please check your spam as it may have been flagged. And if you are still unable to locate your order confirmation, please contact our customer service team via e-mail or ticket system to retrieve the order information.

International Duties and Taxes

Please note that for international shipping outside of the Cyprus the recipient is responsible for settling directly with Local Government Authorities or Carriers any Customs Duties and/or Taxes levied as a result of importing item(s) into that Country. Please be aware, we will not accept parcels back for a refund where the recipient has chosen to reject customs charges, as these are the responsibility of the recipient

Due to varying customs regulations, international deliveries can take longer than the delivery time frame mentioned above. You can contact our Customer Support if your parcel is delayed. 

Lost or Stolen

BOYS & GIRLS ONLINE is not responsible for parcels that are lost or delayed in transit due to the fault of the Post Office or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. If you have reason to believe your package has been lost or stolen, please contact our Customer Care to initiate a lost package investigation. Please allow 5-10 business days for the investigation and for BOYS & GIRLS Customer Care to contact you for next steps. 

Unclaimed parcels 

In the event when a parcel is being "returned to sender" due to it being 'unclaimed' or 'not delivered', or where a customer has incorrectly entered their own address, BOYS & GIRLS ONLINE will provide a refund to the customer for the value of their parcel, less any shipping charges (even in case of free shipping).